Free shipping above ₹799 | Our Only Official Number: +91 8348427016


Welcome to Saakya. By accessing or using our website at www.saakya.co.in, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before browsing or making any purchase. If you do not agree with any part of these terms, please do not use our website. These terms apply to all visitors, users, and customers of Saakya.

We make every effort to provide accurate descriptions, images, and prices for all our products. However, due to the natural and handcrafted nature of many of our Himalayan products, slight variations in colour, texture, and appearance may occur. These are not defects but a testament to their authenticity. We reserve the right to correct any errors, inaccuracies, or omissions on our website at any time without prior notice.

Placing an order on www.saakya.co.in constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion — including in cases of pricing errors, suspected fraud, or items being out of stock. If your order is cancelled after payment, you will receive a full refund within 5–7 business days.

All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We offer free shipping on orders above Rs. 799. All payments must be made through the secure payment methods available at checkout. We do not store your card or payment details on our servers. In the event of a payment failure, please check with your bank before attempting again.

All content on www.saakya.co.in — including but not limited to text, images, logos, product descriptions, and design — is the intellectual property of Saakya or its affiliates and is protected under applicable copyright and trademark laws. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written consent.

To the fullest extent permitted by applicable law, Saakya shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes, but is not limited to, loss of data, revenue, or profits. Our total liability in any matter arising under these terms shall not exceed the amount paid by you for the order in question.

We aim to dispatch all orders within 2–3 business days of confirmation. Delivery timelines vary depending on your location and are estimated at the time of checkout. While we work with trusted logistics partners, Saakya is not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control. You will receive a tracking number once your order has been shipped.

We want you to be completely satisfied with your Saakya purchase. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at saakyahimalayanluxury@gmail.com with your order details and photographs of the issue. We will arrange a replacement or refund as appropriate. Please note that due to the perishable and consumable nature of our products (teas, coffees, incense), we do not accept returns for change of mind once the product has been opened.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in India. We encourage you to reach out to us first to resolve any concerns amicably before pursuing legal action.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any complaints or concerns:

Grievance Officer: Saakya Store Email: saakyahimalayanluxury@gmail.com Available: Monday to Saturday, 10:00 AM – 6:00 PM IST

We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon being posted on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.

Last Updated: May 2026

If you have any questions about these Terms and Conditions, please contact us: Email: saakyahimalayanluxury@gmail.com Website: www.saakya.co.in