The Service has a delivery ETA of 5-7 days from the date of dispatch.
The products are generally dispatched within 48 hours of the order being
received.

We hope that you love Saakya products as much as we do but if you aren’t
satisfied with your order, you can reach out to care@saakya.co.in and our
Customer Service experts will be happy to assist you in the best way possible.

Cancellations

• All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.
• In case your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption.

Replacements

All orders placed on our website are eligible for replacement only
in the below scenarios. (The replacement request has to be initiated within
maximum a of 5 days of delivery and the reason should be explicitly stated in the
email (We’d love to know what went wrong)

• If the product is received in damaged form, you must write to us within 72 hours of delivery so that we can expedite your replacement request. Please attach a picture of the delivered order for our internal quality checks
• If in case you have received a product that is different from what you had ordered, please notify us within 72 hours of delivery so that we can expedite your replacement request.
• If any item is missing from your order, please reach out to us within 72 hours of delivery and we will get the remaining items shipped.

*We do not accept returns, orders are eligible for replacement only in the above
scenarios.

Refunds

All refunds will be processed only after internal quality checks. For any refund
request, you must share the necessary proofs. Our Customer Service team will
notify you once the refund request has been approved.

• If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us
• All refunds will be processed to the original mode of payment only
• Saakya is not liable to process any refund if the request is initiated after 7 days of delivery or if you fail to produce necessary proofs

For any return or refund related queries, please reach out to us at
care@saakya.co.in